|Training & Consultancy|
We deliver bespoke training packages in partnership with equality specialist consultants who collectively have many years of experience working with both the voluntary and public sectors. Disability Cornwall can offer a broad scope of training services including disability equality and a full range of equality & diversity awareness training. We also specialise in organisational development focusing on the Equality Act 2010 and the Public Sector Duty (2011).
Further training concerns how to engage and involve the very people that organisations seek to support or the service users themselves and will demonstrate to organisations how they can become more 'user led.'
The DC100 is an e-based consultation body of disabled people and carers countywide. This service is available to organisations who wish to obtain user views and opinions on any specific issue.
We can work with you to develop a questionnaire based on your needs and collate and report on the findings.
This is particularly useful for market research and service development.
We can bring together groups of disabled people with varying types of disabilities for workshop based consultation to generate discussion and obtain expert feedback. You will gain valuable, expert feedback and suggestions for potential improvements.
If you want to ensure your services can easily be used by disabled people, from information to reception areas, telephone calls to meeting spaces, then our mystery shopping service could be the ideal choice.
We will facilitate a group of disabled people to user-test your services and their experiences and impressions will be collated into a detailed and comprehensive report for easy reference.
Equality & Diversity Consultancy
We also work in partnership with a specialist professional equalities consultant who can further assist with; workshops, toolkits, monitoring systems, equality impact assessments, policies, strategies and action plans.
Our partnership takes the stigma sometimes associated with equality & diversity and shows you how serving your customers in this area can greatly improve the overall performance of your business.
A website which is available to everyone and easy to navigate can increase traffic and online spend and therefore become a vital tool for your business. Too often websites do not perform well for disabled people, especially where compatibility with reader software is concerned, but we can test all functions of your website and provide recommendations for accessible improvements.
We can examine a broad range of subjects, specialising in user satisfaction and service evaluation, which can include data collection, compilation & examination, findings, conclusions and report writing.
For more information please contact us by [ clicking here ]
What our clients say about this service
'Thank you very much for allowing us to observe your consultation panel in action. It was a very productive day both on a personal & professional level - particularly for me, it was a delight to meet you'
'Many thanks for all your support, commitment and work for Heartlands. We look forward to working with you and 'the team' in the future'