Role Purpose
As a Humans Cornwall Support Broker, you will guide and case-manage clients through the Humans pathway that best meets their individual circumstances, needs and goals.
You will act as a consistent point of contact throughout the client’s journey, developing a holistic understanding of what matters to them, coordinating the support required, and regularly reviewing progress. Depending on the client and pathway, this may include supporting someone to return home safely from hospital, preventing avoidable admission, and developing an independence plan.
You will turn identified needs and agreed outcomes into practical action. This could include allocating Humans community colleagues or Personal Assistants, purchasing essential items or services, arranging practical support, connecting people with community resources, advocating on their behalf and coordinating support with partner organisations.
No two client journeys are the same. You will need to be responsive, resourceful, and confident in managing a varied caseload, while ensuring every person receives warm, personalised and strengths-based support.
Key Responsibilities
- Manage a varied caseload of clients across Humans Cornwall’s hospital discharge, admission avoidance, independence planning pathways.
- Guide each client through the appropriate Humans journey, ensuring support is personalised to their circumstances, strengths, needs, goals and desired outcomes.
- Build positive and trusting relationships with clients, unpaid carers, families and other people important to them, recognising their knowledge, contribution and individual support needs.
- Translate into actions feedback from holistic assessments, support plans, reviews and closing conversations in partnership with clients.
- Coordinate and oversee each client’s support from referral through to closure, ensuring agreed actions are completed promptly and progress is regularly reviewed.
- Allocate and coordinate support delivered by Humans Community Colleagues, Personal Assistants and other internal teams.
- Source and arrange practical, creative and proportionate solutions, including purchasing essential items or services where appropriate.
- Work collaboratively with health, social care, voluntary, community and independent-sector partners to ensure support is coordinated and avoids unnecessary duplication or gaps.
- Provide information, guidance and warm referrals to services that can offer ongoing or specialist support.
- Advocate for clients, supporting their voices, choices and rights to be heard and respected.
- Promote independence and self-management by working alongside people, rather than creating unnecessary dependence on services.
- Identify and respond appropriately to risk, safeguarding concerns, changes in circumstances or increasing support needs, escalating concerns in line with organisational procedures.
- Manage referrals, tasks and competing priorities effectively, adapting to changes in caseload and service demand.
- Maintain clear, accurate and timely records within the organisation’s case-management systems.
Essential Skills and Attributes:
- Strong organisational, multitasking, and communication skills.
- Ability to work flexibly and adapt to changing priorities.
- Empathy, sensitivity, and a client-first approach.
- Highly proficient in Microsoft Office and case management systems.
- Experience of working within health, social care, community services, information and advice, or another relevant person-centred environment.
- Confident with advocating and handling phone calls both internal and external.
Join us to make a meaningful difference in the lives of people in Cornwall!
About Us
Humans Cornwall is an independent service under the umbrella of disAbility Cornwall & Isles of Scilly. It works within the health system in collaboration with various partners to support people at risk of hospital admission, or upon their discharge. We deliver personalised and holistic support at this time in conjunction with internal and external providers.
disAbility Cornwall & Isles of Scilly is a disabled people’s user led organisation, a registered charity and company limited by guarantee. Our mission is to represent, include, support and empower (RISE) people living with a long-term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services and activities and by working at a strategic level to ensure the voices of disabled people are heard.
Values
Our values represent what is important to us as an independent, user-led organisation. They guide our actions and behaviors as we work together towards our vision of ‘A fully inclusive society, with equity of opportunity for all’:
- Our passion for equity – inspiring each other and demonstrating fairness, commitment and accountability.
- Respect for self and others – being open minded, reliable and approachable, acting with integrity in everything we do.
- Being supportive – having an inclusive, positive and empathic approach to supporting others and ourselves.
We have a diverse workforce, and we are always striving to enhance our diversity, we welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality, and people who have caring responsibilities. We carry out work health assessments to ensure that the job is a good fit for the individual and that any necessary adjustments or support can be provided to help them succeed in their role.
How to apply:
Select which position you are applying for.
Complete the application form.
Closing date: –
Interview date: Arranged as suitable candidates are identified.
Successful candidates must have the Right to Work in the UK, two references, undergo a DBS check and a work health assessment.
