Privacy Notice

We take your privacy seriously and are committed to protecting your personal information in line with data protection laws and best practice standards.

Updated August 2025 V3

disAbility Cornwall and Isles of Scilly Customer Privacy Notice

disAbility Cornwall & Isles of Scilly respects your privacy. This notice explains how we handle your personal data in line with the UK GDPR and Data Protection Act 2018.

1. Who We Are

We provide a range of services including advice, care and support, training, and information. For questions about this notice, contact:
Email:
Post: Units 1G/H Guildford Road Industrial Estate, Hayle, TR27 4QZ

2. What Data We Collect and Why

We collect data to:

Deliver and manage our services
Administer membership, training, grants and events
Monitor service quality and user experience
Investigate complaints or feedback
Recruit and manage staff
Meet legal obligations

Personal data we may collect includes:
Name, contact info, date of birth, health and safety info, payment/bank details (e.g. for grant applications), DBS info, photos or videos, education/employment history, and communications preferences.

3. Legal Basis for Using Your Data

We use your data when:

You give us consent
We have a contract with you
It’s required by law
We have a legitimate interest (e.g. service delivery, internal admin, CCTV use)

We always consider your rights and interests.

4. Marketing

We’ll only contact you if you’ve opted in. You can unsubscribe at any time by:

Emailing:
Clicking the unsubscribe link in our messages

Changes can take up to 28 days to take effect.

5. Where We Get Your Data

From you directly, referring agencies (e.g. councils), previous employers (for recruitment), or CCTV footage.

6. Our Websites and Cookies

Applies to:

We use cookies to improve site performance. We do not use cookies to identify you. Learn more at: aboutcookies.org

We also use Google Analytics to track how our websites are used. We do not collect personal data through it.

7. Who We Share Data With

Our staff, to support you
Trusted partners (only to deliver services; never for marketing)
Where legally required (e.g. safeguarding, auditors, emergency services)

We never sell your data.

8. How Long We Keep Data

We only keep your data as long as necessary. To request our Data Retention Schedule, email

9. Your Rights

You can ask us to:

See your data
Correct inaccurate data
Delete it (in some cases)
Restrict or object to processing
Transfer it elsewhere
Withdraw consent (if that’s our legal basis)

To exercise your rights, contact us at the address above.

If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
www.ico.org.uk/make-a-complaint
Tel: 0303 123 1113