Position Overview
This role sits at the heart of disAbility Cornwall’s contract monitoring and reporting function. Working closely with the Chief Operating Officer, Grants and Contracts Manager, and Case Quality Supervisors, the postholder will ensure service data is accurate, consistent and compliant. They will support contract reporting, evidence organisational impact, and help meet commissioner requirements.
The role will manage reporting schedules, validate data, and support the development of organisational systems, including Pipedrive, Charitylog and the future Microsoft CRM solution.
Key Responsibilities
- Coordinate monthly, quarterly and annual contract reports across multiple services.
- Validate data to ensure accuracy, completeness and compliance with contract requirements.
- Work with Case Quality Supervisors to identify and resolve data quality issues.
- Support managers and frontline staff to maintain accurate records.
- Manage reporting schedules and ensure deadlines are met.
- Produce performance reports, management information and data summaries.
- Develop and maintain dashboards and reporting tools, including Power BI where appropriate.
- Support the administration and development of Pipedrive and future CRM systems.
- Carry out data cleansing and promote consistent recording standards.
- Gather evidence, case studies and supporting information for reports and audits.
- Analyse data and support impact measurement to demonstrate outcomes and identify trends.
- Ensure compliance with GDPR, data protection legislation and organisational policies.
- Provide administrative support for reporting, data management and contract monitoring activities.
- Undertake other duties as required by the Chief Operating Officer or Grants and Contracts Manager.
Key Requirements
Accuracy and Attention to Detail
- Maintains high standards of data accuracy and reliability.
Organisation
- Manages multiple deadlines and competing priorities effectively.
Analytical Skills
- Interprets data, identifies trends and highlights opportunities for improvement.
Collaboration
- Works effectively with managers, frontline staff and support teams.
Technical Skills
- Confident using CRM systems, Microsoft Office and Excel.
- Experience with Power BI is desirable.
Research and Reporting
- Collects, analyses and presents information from multiple sources.
Communication
- Produces clear, professional written and verbal communications.
Problem Solving
- Identifies issues and implements practical solutions.
Adaptability
- Responds positively to changing systems and reporting requirements.
Confidentiality
- Handles sensitive information appropriately and securely.
Desirable Experience
- Preparing reports for commissioned services, contracts or grant-funded projects.
- Using Pipedrive, Charitylog, Microsoft Dynamics or similar CRM systems.
- Developing dashboards and performance reporting tools, including Power BI.
- Data validation, quality assurance or contract monitoring.
- Research, impact measurement and performance analysis.
About Us
disAbility Cornwall & Isles of Scilly is a disabled people’s user led organisation, a registered charity and company limited by guarantee. Our mission is to represent, include, support and empower (RISE) people living with a long-term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services and activities and by working at a strategic level to ensure the voices of disabled people are heard.
Values
Our values represent what is important to us as an independent, user-led organisation. They guide our actions and behaviours as we work together towards our vision of ‘A fully inclusive society, with equity of opportunity for all’:
- Our passion for equity – inspiring each other and demonstrating fairness, commitment and accountability.
- Respect for self and others – being open minded, reliable and approachable, acting with integrity in everything we do.
- Being supportive – having an inclusive, positive, and empathic approach to supporting others and ourselves.
We have a diverse workforce, and we are always striving to enhance our diversity, we welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality, and people who have caring responsibilities. We carry out work health assessments to ensure that the job is a good fit for the individual and that any necessary adjustments or support can be provided to help them succeed in their role.
How to apply:
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Select which position you are applying for.
Complete the application form.
Arranged as suitable candidates are identified. Successful candidates must have the Right to Work in the UK, two references, undergo a DBS check and a work health assessment
