Disability Information & Advice Line
Free, friendly and expert advice when you need it most
We know that finding the right information and support can feel confusing, but it doesn’t have to be. Our professional advisers are here to help you make sense of your options and get the guidance you need.
Our service is free, independent, and confidential, offering guidance and practical advice for people with a long-term health condition or disability, carers, families and professionals.
What we offer
Our friendly team provides clear information, advice, and guidance on a wide range of topics, including:
- Money & Welfare Entitlements
- Housing & Home Environment
- Training, Volunteering & Employment
- Social & Leisure Opportunities
- Independent Living & Equipment
- Health & Wellbeing
- Rights & Discrimination
Whatever your question, we’re here to help you find the answers that matter.
Community Talks
We love connecting with local groups and organisations to share information and raise awareness.
Our advisers can visit your community group to talk about:
- Understanding rights and entitlements
- Finding the right local support
- The work we do at disAbility Cornwall & the Isles of Scilly
Each session is relaxed, informative, and tailored to your audience. Please get in touch to book a Community Talk.
Online Factsheets and Guides
We’ve created easy-to-read guides on topics people ask about most, from disability benefits to accessible housing and wellbeing.
If you can’t find what you need, just get in touch, our advisers will be happy to help you personally.
Money, benefits & housing
Do you help with disablity benefits?
Absolutely. We can help you understand which benefits you might be able to claim and how to apply. We also have helpful factsheets and guides on this webpage. If you’d rather talk to someone, just give us a call.
Can you help me fill in benefit forms?
Yes, we can help. Forms can be tricky, but you don’t have to do it alone.
Please fill out the form below, or visit our Contact Us page, and we’ll get back to you as soon as possible.
Can I get a grant to assist me in adapting my home to make it more suitable for my needs?
You might be able to get a Disabled Facilities Grant. This is money from Cornwall Council to make your home safer or easier to live in. Visit Cornwall Council’s website to find out more.
Are there any grants or funding to help with unexpected costs?
Yes! There are a number of places you can get help with unexpected costs. You can look for grants and funding on the following websites:
If you’re a veteran or part of an armed forces family, try:
Where can I get advice on debts and budgeting?
You can get free and cofidential advice from:
Where can I get advice and information about housing?
If you’re worried about housing or need support, we can help guide you to the right place. You can also visit the following sites:
Transport and getting about
How do I get a Blue Badge?
You can apply for a Blue Badge through Cornwall Council. This helps you park closer to where you need to go. Visit Cornwall Council’s website or call 0300 1234 12.
Can I get a mobility car, scooter, or wheelchair?
You might be able to join the Motability scheme. This scheme will help you lease a vehicle. To find out if you’re eligible, visit motability.co.uk or call 0300 456 4566.
I have an adapted car but need some changes — where do I go?
Cornwall Mobility can help with:
Vehicle adaptations.
Driving assessments.
Call 01872 254920 or visit their website.
Where can I hire a wheelchair in Cornwall?
Here are some places where you can hire or buy mobility aids:
Cornwall Mobility, Truro – 01872 272878
Unique Mobility, Launceston – 01566 774030
Pro Mobility, Helston – 01326 569494
Where can I get help with transport in Cornwall?
You can get help with transport through:
How do I get a RADAR key to open a disabled toilet?
You can buy a RADAR key online at radarkey.org. It lets you access locked accessible toilets across the UK.
Practical help and daily living
I need some small jobs doing around my home. Where can I find someone I can trust?
The ‘Handyperson Scheme’ provides help with household maintenance and repairs for people in Cornwall who are over 60 or have a disability.
To source a tradesperson who’s reliable and won’t overcharge, you can use the ‘Buy with Confidence’ Scheme. On this site they have all been checked by Trading Standards.
Visit: www.buywithconfidence.gov.uk
Where can I find help with heating bills or insulation?
The specialists in this area are Community Energy Plus. They can check if you’re eligible for schemes like:
Energy Company Obligation Fund (ECO)
Warm Home Discount.
Call them on 0800 954 1956 or visit their website.
Can I call in to see you?
We don’t offer drop-in or outreach appointments right now. But we’re here to help by phone, text, and email.
Phone: 01736 759500
Text: 07522 970336
Email:
Wellbeing, rights & support
Where can I find an advocate?
You can get help from The Advocacy People. They help people who need support to speak up or understand their rights. Call them on 0330 440 9000 or visit theadvocacypeople.org.uk.
Who can I contact to find more information on my legal rights as an employee?
If you have a disability or long-term condition, you have rights at work. You are protected under the Equality Act. You can get advice from:
The Equality Advisory Support Service (EASS)
Call 0808 800 0083. Or visit equalityadvisoryservice.com
ASAS
Call 0300 123 1100. Or visit their website acas.org.uk
I am a carer - what help is there for me?
The Cornwall Carers Service can help if you are a carer. They provide information, advice & practical support.
Phone: 01736 756655
Website: cornwallcarers.org.uk
Where can I find accessible places to stay in Cornwall?
You can search for accessible places to stay through:
Visit Cornwall – filter by accessibility needs
Open Britain – a directory of accessible tourism
If you’re not sure where to start, give us a call — we’ll be happy to help.
Self-Help Information Guides
Please have a look at our comprehensive range of self-help information guides and tools, which are available below.
Factsheets & Information Guides
Detailed Guidance for Welfare Entitlements
Live chat - coming soon
Don’t fancy talking on the phone? Live chat with our team today to get the same expert information and advice.
Need detailed guidance about welfare entitlements?
Follow the link to find up to date information on a range of welfare benefits.
A service you can trust
Our friendly advisers are here to support you with whatever you’re facing. We’ll listen, explain your options, and help you take the next steps — at your pace. Here’s what you can expect:
Free and impartial advice
We're here for you, not anyone else
Support that's tailored to you
We don't do one-size-fits-all
Quick response times
We aim to get back to you within 2 working days
Independent and confidential
Your trust matters to us
Help with a wide range of disability-related issues
No question is too big or small
No limit on contact
Reach out as often as you need
Our Achievements
See the impact we have made over the last year! All statistics are from our 2024/25 annual report.
Individual actions include:
Benefits checks
Appeals
Grant applications
Complex case work
Money raised through:
Welfare entitlements
Individual grants
Other financial support
We love your feedback!
Your feedback let’s us know what we’re doing well and what we need to work on! Please let us know your thoughts.